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Product: Applied TAMOnline
Thank you for selecting Applied TAM as delivered through AppliedOnline! This document helps you become familiar with AppliedOnline's requirements, support, and other available resources.
To access the installation documents referenced in this article as well as program downloads, visit our customer website, www.appliedonline.net.
For information on standard and special maintenance windows as well as the current system status, log in to the customer portal at www.appliedsystems.com. Click Support and find the TAMOnline Status link along the left side of the page.
This document is divided into the following sections:
Hours of Operation
The AppliedOnline system is available for use Monday through Friday from 4:00 a.m. until midnight Central Time (CT). Between the hours of 12:00 a.m. CT and 4:00 a.m. CT, please refrain from using the system so that maintenance activities can run without obstruction. Normal weekday maintenance periods will not cause any session connections to be closed. Weekend hours are from midnight until 6:00 a.m. CT on Saturday and Sunday. Weekend maintenance windows may cause connections to close and reset.
Establish a Connection
All workstations require three components for full functionality with AppliedOnline. The components are the remote client, the printer client, and the Virtual Channel client.
Remote Client
The Microsoft Remote Desktop Connection (RDC) client establishes the connection between your local workstation and AppliedOnline. The RDC client can be installed on all Microsoft’s currently supported operating systems using installation packages available in the Documents and Downloads section of www.appliedonline.net. The RDC can be configured to launch the AppliedOnline session in a variety of screen sizes, from full screen to 640x480. We recommend full screen mode.
Concurrent Connections
Each AppliedOnline login account is licensed for a single connection to the environment. It is a violation of the license agreement to use the same AppliedOnline login account to connect to the network from multiple workstations at the same time.
Printer Client
The AppliedOnline environment uses a universal printer driver, ScrewDrivers by triCerat, to provide printer emulation. The triCeratScrewDrivers client allows your agency to print using almost any printer from AppliedOnline. This does not, however, mean that all printers are compatible with Applied TAM. For a list of supported printers, please consult the compatibility requirements found at https://www.appliedsystems.com/support/menus/configurations.htm. The triCerat Screwdrivers client download and installation documentation are available in the Documents and Downloads section of www.appliedonline.net.
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Virtual Channel Client
The Virtual Channel client, designed by Applied Systems, Inc., allows third-party products that integrate with your management system, such as Rating and Premium Finance applications, to work seamlessly with AppliedOnline. The Virtual Channel client allows AppliedOnline integration with the third-party software when it is installed directly on the workstation, accessed through a network drive, or installed on the Terminal Server or Citrix Server from which the AppliedOnline connection originates. The Virtual Channelclient download and installation documentation are available under Applied Online Client Downloads in the Documents and Downloads section of www.appliedonline.net.
The AppliedOnline Desktop
Once connected to AppliedOnline, you will see a new desktop or program window on your workstation. Below is a sample of the desktop you might see in an Applied TAMOnline environment. What you see on the desktop may vary, with different icons for specific application access or operating system versions.
Email Accounts
Every Applied TAMOnline user is issued an email account using the following format: loginname@insuremail.net. The email account password is synchronized with the AppliedOnline login password. The Outlook client on the AppliedOnline desktop is automatically configured to connect to the @insuremail.net account. The Outlook client can also be configured to access other external email accounts. Documentation for configuring that access is available at http://www.appliedsystems.com/doc_central/tc-tamcentral/TCOutlook07.htm for Outlook 2007 and at http://www.appliedsystems.com/doc_central/tc-tamcentral/outlook2010config.htm for Outlook 2010.
You can also access your @insuremail.net email account through a web browser. Please see http://www.appliedsystems.com/Doc_central/TC-TAMCentral/TCEmailWebClient.htm for more information.
Upload Center
To protect the integrity of the AppliedOnline network, we require that all files be uploaded through our Upload Center. We restrict the types of files that are allowed to transfer, and all files are thoroughly screened during the upload procedure. Documents, images, signatures for forms, and company screens/edits may be transferred to your agency folders. The Upload Center is used to send files to AppliedOnline that are currently only located on your local workstation. An Upload Center user guide is available at http://www.appliedsystems.com/help/uploadcenter/default.htm.
Image Routing
The Applied TAM Image Router is another option for sending files to your Applied TAMOnline desktop. This is available to agencies using TWAIN-compliant scanners. The Image Router allows you to attach JPG, TIF, and PCX files directly to a client's file in Applied TAM. Consult the Applied TAM help file for more information.
AppliedOnline Management (AOM)
The AppliedOnline Management (AOM) gives a designated user at your agency authority over administrative tasks. Access to this utility is granted only to a member of your agency that has been designated as an agency administrator. AOM can be accessed by clicking Start, Applied Utilities. See the AOM help file for more information on the workflows available.
AppliedOnline Key Operator Email Messages
Important system information and updates are periodically sent to all users identified as Technical Bulletin subscribers. To sign yourself up to receive Technical Bulletins:
- After logging in to the Client Portal, click the profile tab.
- Under My Profile, click My Contact Information.
- Click Edit.
- Under Subscriptions, check Technical Bulletins.
- Click Save.
AppliedOnline Connection Optimization
Workstation performance, local network performance, and Internet performance all have an effect on the AppliedOnline experience. Your Internet connection stability and speed are directly affected by your workstation and your local network. Consult the document AppliedOnline Connectivity for information on the connectivity options available, and see AppliedOnline Performance Troubleshooting for tips on optimizing workstation, network, and internet performance.
Support
If you are experiencing difficulties connecting outside of Support hours, access your network status on the customer portal (see instructions above) and click the link For Trouble Connecting After 7:00 PM CT.
The Applied Systems Knowledge Base (http://www.appliedsystems.com/apps/knowledgebase/main.aspx) can be of assistance when researching the resolution of a particular issue. If you do not find a resolution to your problem in the Knowledge Base, log a call to the Real-Time Support Help Line (1-800-999-6512 in the U.S., 1-800-617-4666 in Canada). This provides you with instant access to a Support Technician who can guide you through issues encountered in many areas, including software, communications, forms, fax@vantage, and accounting.
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Live chat, available at https://www.appliedsystems.com/apps/support/logcall.aspx?mode=chat, allows you to chat with a technician live on our website. Technicians are available Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.
Contact Inside Sales (1-800-999-5368 in the U.S., 1-866-899-5120 in Canada) with any questions about new products, additional licensing, or computer purchase needs.
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Last Revised: June 19, 2013 11:32 AM